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What Guarantees Should a Web Development Company in Abu Dhabi Offer?

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I own a small flower shop in Abu Dhabi. My current site was built by a friend but the online order form sends wrong delivery addresses to me. Customers are angry and I have lost business. I need a proper web development company in Abu Dhabi that stands behind their work. What guarantees should I ask for in the contract? Should bug fixes be free for the first three months? Is it normal to hold final payment until the site works perfectly on all phones and tablets without any errors showing up?